De-escalation & challenging behaviour

The Training Exchange
Delivery Method: Face-to-face

This is a 1 day course in Bristol (you come to us).
Also available for teams in-house (we come to you) and as a half-day (online for teams).

All courses take place at accessible venues in Bristol.

If for any reason the course cannot be delivered face-to-face, we will take a flexible and responsive approach to keep people learning – which will include delivering the training on the same day as a live interactive online session, or transferring bookings to the next available dates.

Course overview

A practical stepped approach to containing and responding safely and confidently to incidents in the workplace.

Understand what’s behind the behaviour and develop essential communication techniques and practical strategies to build confidence to defuse and de-escalate challenging and aggressive situations.

(Half day delivery in-person may be considered, with the option to combine with other content e.g. conflict resolution, managing difficult conversations, effective communication and improved conversations).

Course aims

To develop confidence, understanding and skills for de-escalating situations and dealing with challenging behaviour in work related settings

Course objectives

By the end of the course participants will have had opportunities to:

  • Increase their understanding of challenging and aggressive behaviour, its causes and context
  • Reflect upon their personal responses
  • Explore what happens in conflict and when situations escalate
  • Develop skills and strategies to prevent and de-escalate conflict, challenging & aggressive behaviour


Maximum group size: 16 people

Bookable Dates

25th Apr 2024 (09:30)
Easton Business Centre, Felix Road, Bristol, BS5 0HE
8/12 places left

Dates available on arrangement

The Training Exchange can also create this course for you on arrangement at your workplace.

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Face-to-face
£180.00 (inc VAT)
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All prices include VAT where applicable