Intermediate Apprenticeship in IT Skills Level 2

Key Training Group
Delivery Method: Face-to-face

An Intermediate Apprenticeship in IT Skills is an ideal programme for those starting out in an IT Support or Data Management role. This Apprenticeship provides the apprentice with the competence, skills and knowledge to work effectively and efficiently with IT systems, communication and productivity tools and software applications.

This Apprenticeship programme would be best suited for any entry level employee working within an IT support role. Learners will need to be able to demonstrate that they can carry out a range of work activities in a variety of contexts. This includes completing tasks whilst working as part of a team and taking ownership when working on their own.

Apprenticeships are made up of a variety of components; we have listed below the mandatory components that are required for this programme:
 NVQ Certificate in Customer Service (QCF)
 Technical Certificate of Knowledge
 Maths, English and ICT Skills Level 1
 Personal Learning and Thinking Skills
 Knowledge of Employment Rights and Responsibilities

The Apprenticeship in IT Skills has mandatory and optional units. To achieve the Intermediate Apprenticeship you must achieve a minimum of 38 credits.

Some of the optional units are as follows:
 Improving productivity using IT
 Using email
 Bespoke software
 Using the internet
 Set up an IT system
 Optimise IT system performance
 Personal information management software
 Spreadsheet software
 Word processing software
 Data management software
 Specialist software
 Project Management software
 IT communication fundamentals
 Database software
 Desktop software
 IT security for users
 Using collaborative technologies

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