Principles of Telephone Triage Training

The Learning Enterprise
Delivery Method: Virtual

CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment


The aim of this session is to provide underpinning knowledge and communication techniques for staff who undertake informal telephone triage (i.e clinician on call) responsibilities as part of their day to day role

Course Outlines:

The aim of this course is:

1. Be able to describe their accountability in relation to triaging patients on the telephone.

2. Be able to identify appropriate responses from a group of patients

3. Describe the importance of safety - netting and signposting

4. Understand the value of effective use of the SBAR tool

5. Describe the use of the National Early Warning Score 2 when communicating patient condition

6. Discuss barriers to communication and the benefits of using active listening to undertake an effective consultation

Dates available on arrangement

The Learning Enterprise can also create this course for you on arrangement either at your workplace or at one of their locations.

At The Learning Enterprise we can build a bespoke package for you and your team please contact us with your requirements we would be happy to help.
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£42.00 (inc VAT)
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