Care Certificate Standard 3 - Duty of Care

The Mandatory Training Group
Delivery Method: eLearning

Care Certificate Standard 3 - Duty of Care - Online Training Course.

Welcome to The Mandatory Training Group's Care Certificate Standard 3 - Duty of Care online course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Care Certificate Standard 3 focuses on the duty of care, which is the moral and legal responsibility to ensure the safety and well-being of individuals receiving care and support. This entails promoting their well-being protecting them against harm, abuse, and injury. It also addresses handling complaints, incidents and accidents, and conflicts. Adhering to the duty of care creates a safe and nurturing environment for individuals in healthcare and adult social care settings.

Course content

This Care Certificate Standard 3 - Duty of Care online course is divided into the following sections:

  • Unit 1 - Introduction
  • Unit 2 - What is duty of care?
  • Unit 3 - Supporting independence
  • Unit 4 - Dealing with comments, concerns and complaints
  • Unit 5 - Relevant legislation
  • Unit 6 - Managing conflict in the workplace
  • Summary
  • End of course assessment.

      Who is the course for?

      The Care Certificate Standard 3 - Duty of Care was developed for new healthcare and social care staff as part of their workplace induction. 

      The primary audience of the Care Certificate is Healthcare Support Workers or Adult Social Care Workers. It is also suitable for existing health and social care staff who do not hold recognised qualifications.

      Clinical support roles

      The Care Certificate Standard 3 is suitable for those giving support to clinical roles in the NHS and other healthcare settings where there is any direct contact with patients, including:

      • Health care assistants
      • Care support workers
      • Assistant practitioners.

      Adult social care workers

      The Care Certificate Standard 3 is also suitable for those giving support in community settings, including:

      • Adult social care workers in residential, nursing homes and hospices
      • Care home workers
      • Domiciliary care staff.

      Non-clinical roles

      The Care Certificate Standard 3 is also suitable for other social care roles include:

      • Caring volunteers
      • Porters
      • Cooks
      • Drivers with direct contact with patients/service users.

          Course aims

          The aims of this Care Certificate Standard 3 - Duty of Care online course are to:

          • Appreciate the importance of personalised care.
          • Promote the wellbeing of service users.
          • Realise the importance of cushioning service users from harm, injury and abuse.

            Learning objectives

            On completion of this Care Certificate Standard 3 - Duty of Care online course, the learner will be able to:

            • Outline the challenges that may occur between the duty of care and an individual’s rights.
            • Describe the best person to ask for advice and support in handling comments and complaints.
            • Describe the ways of recognising adverse events, incidents, errors and near misses.
            • Explain the pros and cons of adverse events, incidents, errors and near misses.
            • Enumerate the legislation and accepted ways of working about reporting any adverse events, incidents, errors and near misses.
            • Identify the factors and difficult situations that may cause confrontation.
            • Describe risk assessment strategies in confrontational situations.

            Learning outcomes

            On completion of this Care Certificate Standard 3 - Duty of Care online course, the learner will be able to:

            • Describe the challenges that may occur between the duty of care and an individual’s rights.
            • Explain the essential things to do in managing conflicts and dilemmas.
            • Explain the significance of learning from comments and complaints to improve service quality.
            • Enumerate the legislation and the approved ways of working about reporting any adverse events, incidents, errors and near misses.
            • Identify the factors and difficult situations that may cause confrontation.
            • Specify the appropriate ways of reporting any workplace confrontations.
            Care Certificate Standard 3 - Duty of Care - Online Training Course - The Mandatory Training Group UK -

            Care Certificate Standard 3 - Duty of Care - Online Training Course.

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