Navigating Conflict - Theory and Practice

Do you work in a team? Manage change? Deal with frontline interactions?

This Masters-level course is for everyone whose role involves managing relationships, in every day environments, in a wide range of sectors and settings.

It will provide you with the knowledge and tools to:

• Build constructive inter-team and multi-agency collaborations
• Engage with power structures within your organisation to put an alternative view point constructively or to raise difficult issues, such as poor practice
• Manage conflicting relationships in teams, hierarchies, and with service users.

"Wonderful course best I have ever done. A must for managers and community facing workers. Relevant, honest & thought provoking."
(NHS Health Improvement Manager)

For those in nursing, the module covers many significant points raised in the Francis Report (Executive Summary of the 2013 final report here). This report highlighted conflict at work as a key issue in nursing, in relation to managing self, being heard, developing joint ideas, understanding and dealing with historically separated work boundaries and hierarchies.

This Masters module is delivered for UWE by Community Resolve. You will find more information about the organisation and the course here.