DEALING WITH POOR PERFORMANCE

Course Overview

Employees not doing what you expect? It is of concern to senior managers because it is a measure of how effectively the organisation is led. But people in organisations do not always feel their organisation tackles poor performance appropriately – a hard nut to crack. Dealing with poor performance is an emotive issue. It is perhaps not surprising, therefore, that many organisations fail to address it. In this one day course we will provide managers and team leaders with the skills required to ensure everyone works to their maximum potential and within organisation policy. The course will also turn negative situations into a positive.

What you will learn

• Know how to set objectives during induction, appraisal and supervision sessions
• How to measure performance against agreed standards
• Follow procedure when dealing with poor performance
• Identify techniques to improve performance
• Range of performance improvement techniques available to the manager
• Agree targets of where you want to be
• Agree tools, techniques and training to get you there
• Measure and monitor the changes and Improvements towards your goals
• Review progress, renew goals and move on
• Ensure policy and procedure is adhered to when objectives are not met and or performance is unsatisfactory