PMA Business Administrator Level 3

PMA (formerly Practice Managers Association)
Delivery Method: Blended


Employers will have the choice of focusing on a Medical Administrators qualification or a GP Assistant, depending on the needs and workforce skills-base of their practice. Both will include a highly transferable set of skills built around the core elements of Business Administration such as communication, organisation, decision-making, interpretation of information and IT skills.
The Medical Administrator will include organisational and functional processes, medical terminology, practice documentation and interpretation of clinical correspondence, coding, signposting and liaison with the integrated care team.
The GP Assistant will include much of the administrative support above but also incorporate elements of clinical support

Course Delivery

This will include a wide range of teaching and learning techniques and styles including one-to-one coaching, discussions and teaching, observations, practical assessments, mentoring, independent research and e-learning. The assigned PMA Tutor/Assessor will use online face to face platforms such as Zoom/MS Teams/FaceTime/Skype.

Learners will have access to Aptem, our e-portfolio system that supports in monitoring progression throughout the apprenticeship. It is the central system that keeps track of learner assignments, evidence and holds resources that will support learners to complete the apprenticeship.

Line managers will be a key driver in learner development, importantly in agreeing the unique learning plan and kept abreast of progress at every step.

Fees and Duration

The Course costs £5K but with government funding there is a 5% co-contribution payable by the employer unless they have access to Levy funding.

The course will last 18 months including 3 months for EPA

End Point Assessment

The apprentice must be assessed by a minimum of 2 different assessments methods and the methods used will be the ones most relevant to the job. This testing will examine that the apprentice is capable of doing their job.  After the EPA, the apprentice is graded by pass, merit or distinction. Clear grading descriptors set out the requirements for each grade.

A PMA Tutor / Assessor will be assigned to work with you throughout the duration of the course and will support you through your journey.

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