Assertiveness - CPD Course

Assertiveness is about being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. The words we say, how we say them and the body language we use all convey messages to others. In this course you are going to examine aggressive, submissive (or accommodating/passive), and assertive behaviour to understand the characteristics of each and their possible consequences. You will also examine ways of modifying your behaviour to improve your effectiveness.

Topics covered:

• Underlying Beliefs
• Negative Inner Dialogues and Bill of Rights
• Responsibilities
• Assertiveness Techniques
• Role play practice activity