Managing interpersonal conflict - CPD Course

In this course we will be looking at interpersonal conflict and the contributions that you as a manager will need to make to dealing with conflict. Conflict is inevitable. The best run people-focussed organisations experience conflict. Interpersonal conflict occurs between people when attitudes, values, expectations, motives or activities are perceived as being incompatible.

Topics covered:

• Identify the sources of conflict
• Identify the focus of the conflict
• Recognise different responses to conflict
• Identify the appropriateness of third party intervention

What will you gain:

On successfully completing this CPD module you will receive a certificate of completion. You will also receive a transcript outlining the CPD course title and hours undertaken to complete the course, topics covered, the course summary objectives and details of the assessment undertaken.