Health Care Support Worker

Practice Managers Association
Delivery Method: Blended

Care Certificate

Throughout this apprenticeship you will be supported to achieve all core standards of the Care Certificate. These standards will be included at appropriate times within the overall qualification.
For candidates who have already obtained the Care Certificate this will be recognised as prior learning and taken into consideration during the learner journey.

  • Duration: 12-18 Months

  • Location: Workplace

Entry Requirements

No specific entry requirements although employers may want to conduct their own selection process. English & Maths Level 1 need to be achieved and progress towards Level 2 prior to completion of apprenticeship. If required English and Maths will be incorporated in the programme and delivered through blended learning.


This unit will include an initial workplace observation and assessment and will cover:

  • Understanding of candidate’s duties and responsibilities
  • Understanding candidate’s personal development
  • The Care Certificate – fundamental skills and how it sits alongside the apprenticeship
  • Understanding of duty of care and safeguarding

Candidates will also explore:

  • The role of a multi-disciplinary team and different working relationships within the health and social care sector
  • Core values underpinning the role
  • Duty of care and the need to treat individuals with dignity and respect
  • Regulations, legislation, standards and importance of acting within agreed ways of working

This will be delivered in class and include blended learning, follow-up, group discussion, webinar/online learning, group discussion and workplace discussion.


Skills & Understanding

1. Communication

Delivered largely in class, focus will be on effective communication and its importance in the workplace.

Will include:

  • How to communicate effectively with a wide range of individuals and groups
  • A range of different communication techniques
  • How to meet specific communication and language needs
  • Effective handling of information including confidentiality and GDPR

2. Health Intervention

This module will necessitate learner supervision, mentoring and observation by a registered clinician. May require learning lab/clinic for some procedures.
Underpinning this unit is the requirement of the learner to demonstrate a clear understanding of what it means to provide person-centered care in a primary setting and display the appropriate values and behaviours.

Will include:

  • How to undertake a range of physiological measurements and routine clinical tasks e.g. check blood pressure, temperature, weight and pulse.
  • Promotion of physical health and well being
  • How to recognize and respond to signs of pain and discomfort
  • How to recognize and respond to signs of deterioration in health and long-term conditions
  • Support of patients with long term conditions and at end of life
  • Understanding and promotion of mental health and wellbeing
  • How to recognize and respond to any deterioration in an individual’s mental health

Candidates will also be expected to be able to perform basic life support and resuscitation

3. Personal and People Development

This unit promotes personal development in a primary care setting and will be underpinned by a clear understanding of the candidate’s roles and responsibilities and knowledge and implementation of relevant procedures, codes of conduct and protocols (See Induction)

Candidates will be expected to:

  • Take responsibility for, prioritise and reflect on their own actions and work.
  • Work as part of a team seeking help and guidance not sure
  • Maintain, reflect on and further develop their own skills and knowledge through developmental activities
  • Maintain evidence of personal development and actively prepare for and participate in appraisal.

4. Health, Safety & Security

This unit focuses on the areas required to maintain a safe and health working environment, following the principle of implementing a Duty of Care.

It includes:

  • Taking appropriate action in response to incidents or emergencies following local guideline
  • Infection prevention and control techniques
  • Moving and handling safely
  • Promoting fire safety
  • Handling hazardous substances
  • Understanding and following the principles and legislation of Safeguarding
  • How to recognize the signs of abuse and what procedures to follow

5. Equality and Diversity

  • Understand the importance of diversity, quality and inclusion
  • Promote diversity, equality and inclusion
  • Demonstrate the ability to work in an inclusive way

End Point Assessment

Candidates are supported and coached towards the End Point Assessment, gathering their portfolio of evidence for assessment.

The EPA will comprise of:

  • Multiple choice test – covers all 5 units
  • An observation of practice undertaken in the workplace
  • Portfolio
  • Mandatory professional discussion and interview

Depending on the employer, the candidate and the pace of work, the course will typically take 12 -18 months to complete.

A PMA Tutor/Assessor will be assigned to work with you throughout the duration of the course and will support you through your journey. There are normally 150 – 232 guided learning hours for the programme and these will be delivered through face-to-face learning with your Tutor, online via the Illuminate portal and Tutor observations.

The time commitment to achieve your City & Guilds Level 2 Diploma is in the region of 2-3 hours a week which includes the off the job element, this is flexible, and should you have more time available your PMA Tutor/Assessor will be able to adjust your pace of learning accordingly.

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