Managing difficult conversations

This is a 1/2 day course delivered online (for individuals).

Available for teams in-house (we come to you) and (online for teams).

Course overview

Develop your confidence and skills to prepare for and manage difficult conversations in-person and online. Understand challenges traps & pitfalls, reflect on personal responses, patterns and fears and practise ingredients and techniques to help plan and manage conversations.

This course supports managers working through change and practitioners who need to have those difficult conversations with clients.

Course aims

To consider what effective communication is and to explore tools & techniques to communicate clearly and effectively.

To develop confidence and skills to prepare for and manage challenging conversations 

Course objectives

By the end of the course participants will have had opportunities to:

• Explore what makes communication effective
• Practise using essential ingredients and techniques for improved communication
• Explore their own responses to difficult communication
• Develop strategies for dealing with more challenging conversations.

Max group size: 16 people