Complaints Handling e Learning Course REDUCED BY 75%!
Customers are likely to judge their service not on how things have gone wrong but how an organisation responds and deals with complaints. A badly handled situation can lead to organisational damage whereby a prompt and professional resolution will enhance business reputation. This CPD certified Erudition e Learning course will equip staff with the knowledge and skills to deal with complaints efficiently.
This course will;
- Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
- Describe who to ask for advice and support in handling comments and complaints;
- Explain the importance of learning from comments and complaints to improve the quality of service;
- Describe how to recognise adverse events, incidents, errors and near misses;
- Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
- Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
eLearning courses are designed to be interactive to help learners stay focused and engaged in the learning they are faced with.
The courses require the learner to perform small actions within the course, revealing further information, or quiz questions to help them reflect upon previous course content they have studied. A CPD certificate can be downloaded on completion.
