Level 2 Certificate in Principles of Team Leading

If you're looking to develop your team leading skills to manage a team effectively, this fully online level 2 Certificate in Principles of Team Leading will help you do just that.

This qualification will teach you the principles of team leading, how to use different styles of leadership to enhance your team's performance, and how to motivate team members to get the best out of them.

You'll learn how to manage conflict within teams, how to handle dissatisfied customers and how to be the best mentor possible.

Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

COURSE CONTENT

• Principles of team leading
• Understanding business
• Understanding how to communicate work-related information
• Understanding how to deliver customer service and resolve problems
• Understanding how to develop working relationships with colleagues
• Introduction to coaching
• Introduction to mentoring
• Understanding personal development