Communication Skills Training

Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment with our 60 minute e-learning programme.

This course enables you to recognise the onset of a confrontational situation, develop an awareness of current risks and provide staff with a good understanding of the levels of support... read more

This session provides information and opportunities to practice principles of effective communication in a health or social care setting. It forms part of the Care Certificate, an initiative to prepare healthcare... read more

Our online course will raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the workplace. Our online Equality & Diversity course will explore how... read more

Professionals and volunteers often rely on their relationship with those they work with in order to provide the necessary support. This course will provide you with the knowledge and understanding... read more

Carrying out interviews is an integral and important part of any investigation and training is essential for those who are tasked with conducting investigative interviews. The PEACE model is the... read more

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But... read more

Body language can make or break our efforts to establish long, trusting relationships. What is your body language saying about you?

This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling.

This programme is for you if you are Middle or Senior Manager who already has good communication skills and wants to take them to a more advanced level.

This programme is for you if you want to communicate in a powerful, positive, and assertive manner.

Learners will be able to use Microsoft Office Outlook 2016 Essentials to enhance professional correspondence, create calendars, and schedule appointments. Learners will create and edit professional email messages, maintain calendars... read more

Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more

Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced formatting - critical skills for those in roles such as... read more

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. By making... read more

Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through body language basics... read more

We have all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants on this e-learning course will identify ways... read more