Communication Skills Training

Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment with our 60 minute e-learning programme.

This course enables you to recognise the onset of a confrontational situation, develop an awareness of current risks and provide staff with a good understanding of the levels of support... read more

This session provides information and opportunities to practice principles of effective communication in a health or social care setting. It forms part of the Care Certificate, an initiative to prepare healthcare... read more

Our online course will raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the workplace. Our online Equality & Diversity course will explore how... read more

Professionals and volunteers often rely on their relationship with those they work with in order to provide the necessary support. This course will provide you with the knowledge and understanding... read more

Carrying out interviews is an integral and important part of any investigation and training is essential for those who are tasked with conducting investigative interviews. The PEACE model is the... read more

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But... read more

Body language can make or break our efforts to establish long, trusting relationships. What is your body language saying about you?

This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling.

Understanding what signals, you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives.

Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce.

​Workplace Customer Care Exceptional Customer Care Generates a Positive Workplace Culture! That is a fact. It also: Produces a strong team Improves internal culture Reduces staff churn and sickness

Whether you are a comfortable speaker looking to refresh or new to speaking to groups, this course will introduce you to the skills needed to confidently manage an audience of... read more

This programme is for you if you are Middle or Senior Manager who already has good communication skills and wants to take them to a more advanced level.

This programme is for you if you want to communicate in a powerful, positive, and assertive manner.

Learners will be able to use Microsoft Office Outlook 2016 Essentials to enhance professional correspondence, create calendars, and schedule appointments. Learners will create and edit professional email messages, maintain calendars... read more

Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more