Complaints Handling Training

All (47) Face-to-face (11) eLearning (34) More...
Virtual (2)
CSTF NHS Conflict Resolution
eLearning
£11.94
CSTF NHS Conflict Resolution The Health and Safety Group Ltd
This course enables you to recognise the onset of a confrontational situation, develop an awareness of current risks and provide staff with a good understanding of the levels of support... read more
This course enables you to recognise the onset of a confrontational situation, develop an awareness of current risks and provide... read more
£11.94
Delivery Method
eLearning
CPD Points
2
Conflict Resolution Training
Virtual
£31.20
Conflict Resolution Training The Learning Enterprise
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed... read more
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them... read more
£31.20
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Equality and Diversity – e-learning CPD for Hospital, Nursing, Residential & Community Settings
eLearning
£7.74 £4.80
Equality and Diversity – e-learning CPD for Hospital, Nursing, Residential & Community Settings Dita Consulting
Our online course will raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the workplace. Our online Equality & Diversity course will explore how... read more
Our online course will raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the... read more
£4.80 (was £7.74)
Delivery Method
eLearning
Qualification
Certificate of attendance/completion
Preparing For An Investigative Interview
eLearning
£13.00
Preparing For An Investigative Interview Sancus Solutions Ltd
Carrying out interviews is an integral and important part of any investigation and training is essential for those who are tasked with conducting investigative interviews. The PEACE model is the... read more
Carrying out interviews is an integral and important part of any investigation and training is essential for those who are... read more
£13.00
Delivery Method
eLearning
CPD Points
2
Qualification
Certificate of attendance/completion
 Complaints Handling - e-Learning CPD
eLearning
£13.00
Complaints Handling - e-Learning CPD Sancus Solutions Ltd
This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and... read more
£13.00
Delivery Method
eLearning
CPD Points
30 mins
Qualification
Certificate of attendance/completion
Complaints Handling in Health & Social Care - Level 1 - Online Course - CPD Accredited
eLearning
£17.99 £9.00
Complaints Handling in Health & Social Care - Level 1 - Online Course - CPD Accredited The Mandatory Training Group
Welcome to The Mandatory Training Group's complaints handling training course. This complaints handling e-learning course was developed to meet the required learning outcomes in the Skills for Health’s UK Core... read more
Welcome to The Mandatory Training Group's complaints handling training course. This complaints handling e-learning course was developed to meet the... read more
£9.00 (was £17.99)
Delivery Method
eLearning
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion
Developing a Lunch and Learn - Online Course - CPD Accredited
eLearning
£12.00
Developing a Lunch and Learn - Online Course - CPD Accredited The Mandatory Training Group
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product... read more
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Presentation Skills - Online Course - CPD Accredited
eLearning
£12.00
Presentation Skills - Online Course - CPD Accredited The Mandatory Training Group
Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is one of the skills that... read more
Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Anger Management - Online Course - CPD Accredited
eLearning
£12.00
Anger Management - Online Course - CPD Accredited The Mandatory Training Group
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and... read more
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Conflict Resolution - Online Course - CPD Accredited
eLearning
£12.00
Conflict Resolution - Online Course - CPD Accredited The Mandatory Training Group
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to... read more
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Handling a Challenging Customer - Online Course - CPD Accredited
eLearning
£12.00
Handling a Challenging Customer - Online Course - CPD Accredited The Mandatory Training Group
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with... read more
Customer service is a necessary position in the job world today. It helps companies give customers what they want and... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Improving Mindfulness - Online Course - CPD Accredited
eLearning
£12.00
Improving Mindfulness - Online Course - CPD Accredited The Mandatory Training Group
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking. Staying in tune... read more
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Appreciative Inquiry - Online Course - CPD Accredited
eLearning
£12.00
Appreciative Inquiry - Online Course - CPD Accredited The Mandatory Training Group
Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organisation by changing the people.... read more
Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Assertiveness and Self-Confidence - Online Course - CPD Accredited
eLearning
£12.00
Assertiveness and Self-Confidence - Online Course - CPD Accredited The Mandatory Training Group
Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with... read more
Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Civility in the Workplace - Online Course - CPD Accredited
eLearning
£12.00
Civility in the Workplace - Online Course - CPD Accredited The Mandatory Training Group
While a training program on workplace manners and courtesy may seem like overkill, the reality is that rudeness is an epidemic, costing industry millions a year. Indeed, what society seems... read more
While a training program on workplace manners and courtesy may seem like overkill, the reality is that rudeness is an... read more
£12.00
Delivery Method
eLearning
Level
Advanced
CPD Points
4
Qualification
Certificate of attendance/completion
Creative Problem Solving – Online Course – CPD Accredited
eLearning
£12.00
Creative Problem Solving – Online Course – CPD Accredited The Mandatory Training Group
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions... read more
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Social Learning - Online Course - CPD Accredited
eLearning
£12.00
Social Learning - Online Course - CPD Accredited The Mandatory Training Group
Social learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of... read more
Social learning is an effective way to train your employees through modeling positive behaviors. It is a great way to... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Team Building Through Chemistry - Online Course - CPD Accredited
eLearning
£12.00
Team Building Through Chemistry - Online Course - CPD Accredited The Mandatory Training Group
Team Building for Managers - Online Training Course & Certification - Team Building Workshop for Facilitators & Managers Team building is an important part of the work experience. It is not... read more
Team Building for Managers - Online Training Course & Certification - Team Building Workshop for Facilitators & Managers Team building is... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Moving and Handling of Objects - Level 2 - Online CPD Course
eLearning
£23.99
Moving and Handling of Objects - Level 2 - Online CPD Course The Mandatory Training Group
Welcome to our online moving and handling objects training course for all sectors. Our online moving and handling objects training courses are developed in line with the latest UK legislation... read more
Welcome to our online moving and handling objects training course for all sectors. Our online moving and handling objects training... read more
£23.99
Delivery Method
eLearning
Level
Intermediate
CPD Points
2
Qualification
Certificate of attendance/completion
Customer service and managing conflict workshop
Face-to-face
Customer service and managing conflict workshop Practice Managers Association
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and... read more
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion