Conflict Resolution Training

When conflicts arise in healthcare, both patients and staff can be put at risk. Our CPD accredited conflict resolution training courses for the NHS will prepare your team for these challenges and teach them to resolve conflict safely, efficiently and with minimal distress to those involved.

The elements covered by conflict resolution training for health include the management of challenging behaviour and the correct procedures for confronting and de-escalating violence and aggression. This extends to the management of workplace disputes. The conflict resolution eLearning materials and face-to-face courses listed below highlight the impact of conflict on patients and clients, as well as the appropriate steps staff, can take to bring a dispute to their employer’s attention.

Also included within our conflict resolution packages is guidance on managing risk in the event of a conflict. This includes recognising the impact of restraint, and the importance of minimising its use.

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