Customer Service Training

All (109) Face-to-face (13) eLearning (85) More...
Blended (1) Distance (7) Consultancy (1) Virtual (2)
Word 2016 Essentials - Online Course - CPD Accredited
eLearning
£10.00
Word 2016 Essentials - Online Course - CPD Accredited The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Word 2016 Expert - Online Course - CPD Accredited
eLearning
£10.00
Word 2016 Expert - Online Course - CPD Accredited The Mandatory Training Group
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced formatting - critical skills for those in roles such as... read more
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced... read more
£10.00
Delivery Method
eLearning
Level
Advanced
CPD Points
4
Qualification
Certificate of attendance/completion
Developing a Lunch and Learn - Online Course - CPD Accredited
eLearning
£10.00
Developing a Lunch and Learn - Online Course - CPD Accredited The Mandatory Training Group
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product... read more
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Life Coaching Essentials - Online Course - CPD Accredited
eLearning
£10.00
Life Coaching Essentials - Online Course - CPD Accredited The Mandatory Training Group
Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need... read more
Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Measuring Results from Training - Online Course - CPD Accredited
eLearning
£10.00
Measuring Results from Training - Online Course - CPD Accredited The Mandatory Training Group
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like... read more
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Attention Management - Online Course - CPD Accredited
eLearning
£10.00
Attention Management - Online Course - CPD Accredited The Mandatory Training Group
A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Participants will be more efficient... read more
A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Body Language Basic Skills - Online Course - CPD Accredited
eLearning
£10.00
Body Language Basic Skills - Online Course - CPD Accredited The Mandatory Training Group
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through body language basics... read more
Can you tell if someone is telling the truth just by looking at them? It is a skill that a... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Interpersonal Skills - Online Course - CPD Accredited
eLearning
£10.00
Interpersonal Skills - Online Course - CPD Accredited The Mandatory Training Group
We have all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants on this e-learning course will identify ways... read more
We have all met that dynamic, charismatic person that just has a way with others, and has a way of... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Anger Management - Online Course - CPD Accredited
eLearning
£10.00
Anger Management - Online Course - CPD Accredited The Mandatory Training Group
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and... read more
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Conflict Resolution - Online Course - CPD Accredited
eLearning
£10.00
Conflict Resolution - Online Course - CPD Accredited The Mandatory Training Group
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to... read more
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Call Centre Training - Online Course - CPD Accredited
eLearning
£10.00
Call Centre Training - Online Course - CPD Accredited The Mandatory Training Group
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
44
Qualification
Certificate of attendance/completion
Contact Centre Training - Online Course - CPD Accredited
eLearning
£10.00
Contact Centre Training - Online Course - CPD Accredited The Mandatory Training Group
For many people, the term Contact Centre relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that... read more
For many people, the term Contact Centre relates to sales calls and telemarketers. There are so many avenues that a... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Customer Service – Online Course – CPD Accredited
eLearning
£10.00
Customer Service – Online Course – CPD Accredited The Mandatory Training Group
Each and every one of us serves customers, whether we realise it or not. Maybe you're on the front lines of a company, serving the people who buy your products.... read more
Each and every one of us serves customers, whether we realise it or not. Maybe you're on the front lines... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Customer Support – Online Course – CPD Accredited
eLearning
£10.00
Customer Support – Online Course – CPD Accredited The Mandatory Training Group
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Overcoming Sales Objections - Online Course - CPD Accredited
eLearning
£10.00
Overcoming Sales Objections - Online Course - CPD Accredited The Mandatory Training Group
Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale. Even the... read more
Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Sales Fundamentals - Online Course - CPD Accredited
eLearning
£10.00
Sales Fundamentals - Online Course - CPD Accredited The Mandatory Training Group
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential... read more
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Telephone Etiquette - Online Course - CPD Accredited
eLearning
£10.00
Telephone Etiquette - Online Course - CPD Accredited The Mandatory Training Group
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
In-Person Sales Training - Online Course - CPD Accredited
eLearning
£10.00
In-Person Sales Training - Online Course - CPD Accredited The Mandatory Training Group
In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of personal contact. You never know when or where you will... read more
In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
GDPR for Health and Social Care - Level 2 - Online Course - CPD Accredited
eLearning
£10.00
GDPR for Health and Social Care - Level 2 - Online Course - CPD Accredited The Mandatory Training Group
Welcome to our online GDPR for health and social care training course for healthcare and social care providers. Our online GDPR for health and social care training courses are developed... read more
Welcome to our online GDPR for health and social care training course for healthcare and social care providers. Our online... read more
£10.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
2
Qualification
Certificate of attendance/completion
Customer Service Mastery - Online Training Package - CPDUK Accredited
eLearning
£49.99
Customer Service Mastery - Online Training Package - CPDUK Accredited The Mandatory Training Group
​Welcome to The Mandatory Training Group's online Customer Service Mastery online Training Package. This e-learning course was developed to meet the required learning outcomes in the Skills for Health’s UK... read more
​Welcome to The Mandatory Training Group's online Customer Service Mastery online Training Package. This e-learning course was developed to meet... read more
£49.99
Delivery Method
eLearning
Qualification
Certificate of attendance/completion