Page 2 of 5 for Customer Service Training

All (88) Face-to-face (8) eLearning (70) More...
Blended (1) Distance (2) Consultancy (1) Virtual (6)
WorldHost Covid Safe Service (formerly WorldHost 2020)
eLearning
£6.00
WorldHost Covid Safe Service (formerly WorldHost 2020) People 1st International
Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment with our 60 minute e-learning programme.
Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer... read more
£6.00
Delivery Method
eLearning
Conflict Resolution Training
Virtual
£31.20
Conflict Resolution Training The Learning Enterprise
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed... read more
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them... read more
£31.20
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Telephone Triage for Frontline & Reception Staff
Virtual
Telephone Triage for Frontline & Reception Staff PMA (formerly Practice Managers Association)
General practice is embarking on a transformational journey. This includes a re-evaluation of the people, clinical resources, processes, deployment of resources and technology -not to mention the mechanisms by which... read more
General practice is embarking on a transformational journey. This includes a re-evaluation of the people, clinical resources, processes, deployment of... read more
Delivery Method
Virtual
Customer & Conflict Management
Virtual
Customer & Conflict Management PMA (formerly Practice Managers Association)
This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer... read more
This web workshop session been developed to support front line staff and other health care professionals in General Practice to... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Effective Patient Encounters
Virtual
Effective Patient Encounters PMA (formerly Practice Managers Association)
Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will move away from a passive role and have a more... read more
Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
 Age Verification Awareness  e Learning Course
eLearning
£28.00 £7.00
Age Verification Awareness e Learning Course Erudition E Learning
Obtain essential protection for companies supplying alcohol by equipping staff with the knowledge to ensure they understand the law about age verification. The relevant legislation is the Licensing Act 2003
Obtain essential protection for companies supplying alcohol by equipping staff with the knowledge to ensure they understand the law about... read more
£7.00 (was £28.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
GDPR & Data Protection  e-Learning CPD REDUCED BY 75%
eLearning
£28.00 £7.00
GDPR & Data Protection e-Learning CPD REDUCED BY 75% Erudition E Learning
Protect your organisation by ensuring all staff are clear about the requirements in relation to data protection with this CPD certified e learning course
Protect your organisation by ensuring all staff are clear about the requirements in relation to data protection with this CPD... read more
£7.00 (was £28.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
Call Centre Training - Sales and Customer Service Training for Call Centre Agents:  - e-Learning CPD Accredited
eLearning
£18.00 £9.60
Call Centre Training - Sales and Customer Service Training for Call Centre Agents: - e-Learning CPD Accredited Dita Consulting
This content will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has... read more
This content will help call centre agents learn to make the most of their telephone-based work, including understanding the best... read more
£9.60 (was £18.00)
Delivery Method
eLearning
CPD Points
3
Qualification
Certificate of attendance/completion
Allergen Awareness e Learning Course REDUCED BY 75%
eLearning
£28.00 £7.00
Allergen Awareness e Learning Course REDUCED BY 75% Erudition E Learning
It is mandatory that anyone who packages, handles, and works with food can inform customers of allergens and ingredients within products. This Allergen training course will teach your staff a... read more
It is mandatory that anyone who packages, handles, and works with food can inform customers of allergens and ingredients within... read more
£7.00 (was £28.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
Complaints Handling e Learning Course REDUCED BY 40%
eLearning
£30.00 £8.00
Complaints Handling e Learning Course REDUCED BY 40% Erudition E Learning
t’s important your business knows how to handle complaints in a professional manner. This Complaint Handling training teaches your staff how to handle complaints efficiently and successfully
t’s important your business knows how to handle complaints in a professional manner. This Complaint Handling training teaches your staff... read more
£8.00 (was £30.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
Consumer Rights Act Awareness  e Learning Course REDUCED BY 75%
eLearning
£28.00 £7.00
Consumer Rights Act Awareness e Learning Course REDUCED BY 75% Erudition E Learning
Our online CPD accredited Consumer Rights Act training course is perfect for those who want to build knowledge on the Consumer Rights Act 2105
Our online CPD accredited Consumer Rights Act training course is perfect for those who want to build knowledge on the... read more
£7.00 (was £28.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
The Customer Service Champion
eLearning
£102.00 £78.00
The Customer Service Champion The National Training Academy
This course bundle is for anyone wanting to work in customer services, or already working in this area but wantingto improve their skills and knowledge.
This course bundle is for anyone wanting to work in customer services, or already working in this area but wantingto... read more
£78.00 (was £102.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Customer Service  - e-Learning CPD Accredited
eLearning
£12.00 £8.40
Customer Service - e-Learning CPD Accredited Dita Consulting
This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on... read more
This online Customer Service content will help users define who their customers are and how to understand their needs, the... read more
£8.40 (was £12.00)
Delivery Method
eLearning
CPD Points
1.00
Qualification
Certificate of attendance/completion
Telemarketing - Using the Telephone as a Sales Tool  - e-Learning CPD Accredited
eLearning
£18.00 £9.60
Telemarketing - Using the Telephone as a Sales Tool - e-Learning CPD Accredited Dita Consulting
This content will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales... read more
This content will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling,... read more
£9.60 (was £18.00)
Delivery Method
eLearning
CPD Points
2.00
Qualification
Certificate of attendance/completion
Level 2 Customer Service for Health and Social Care Settings
eLearning
Level 2 Customer Service for Health and Social Care Settings Learning Curve Group
Complete online for FREE when it suits you, with study materials and tutor support. Customer Service skills for Care.
Complete online for FREE when it suits you, with study materials and tutor support. Customer Service skills for Care.
Delivery Method
eLearning
Level
Beginner
Qualification
NVQ Level 2 or equivalent
Consumer Rights (Digital)
eLearning
£24.80
Consumer Rights (Digital) Health Academy
This course offers practical guidance for people who sell DIGITAL CONTENT. It explains consumer law, customer rights, and the legal standards required.
This course offers practical guidance for people who sell DIGITAL CONTENT. It explains consumer law, customer rights, and the legal... read more
£24.80
Delivery Method
eLearning
CPD Points
1
Qualification
Nationally recognised
Consumer Rights (Goods)
eLearning
£24.80
Consumer Rights (Goods) Health Academy
This Consumer Rights for Retailers training course is a practical guide to consumer law and legal standards for people who sell products.
This Consumer Rights for Retailers training course is a practical guide to consumer law and legal standards for people who... read more
£24.80
Delivery Method
eLearning
CPD Points
1
Qualification
Nationally recognised
Consumer Rights (Services)
eLearning
£24.80
Consumer Rights (Services) Health Academy
This course is an essential guide to consumer law for people who provide services. It explains customers' rights regarding the services you provide and the legal standards you must meet.
This course is an essential guide to consumer law for people who provide services. It explains customers' rights regarding the... read more
£24.80
Delivery Method
eLearning
CPD Points
1
Qualification
Nationally recognised
Customer Service Skills
eLearning
£24.80
Customer Service Skills Health Academy
This Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills.
This Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills.
£24.80
Delivery Method
eLearning
CPD Points
1
Qualification
Nationally recognised
Payment Device Security
eLearning
£18.00
Payment Device Security ACI Training and Consultancy Ltd
This course is for those personnel involved in taking card payments on payment machine devices.
This course is for those personnel involved in taking card payments on payment machine devices.
£18.00
Delivery Method
eLearning