Page 4 of 6 for Customer Service Training

​Half day course which teaches equality & diversity.

This qualification is ideal for students who wish to improve their ability to deliver good customer service and their knowledge of how to satisfy customers' expectations. The course is valued by... read more

Things they say about Rooted Training: "Overall very educational and interesting. The knowledge of the trainer made his suggestions very helpful" Nikki from Nottingham "Very worthwhile. It was inspiring and confidence building.... read more

Clarify professional boundaries for staff to work effectively and safely with vulnerable people; maintaining a positive, friendly working relationship at a professional distance. This is a 1/2 day course delivered online... read more

Refreshing approach to ensuring customer service is not a complicated process or a policy or procedure its a willingness, attitude and mindset that says today is a great day!!

Meet family expectations, Recognise Customer service is not complicated, Create positive outcomes for everyone. Treat everyone with respect.

The SMSTS course is a health and safety course lasting five days. The SMSTS course will provide you with the knowledge required to comply with legislation and regulations governing a... read more

Develop your confidence and telephone communication skills to respond to people experiencing Mental Health crisis. This is a 1 day in-house course (we come to you).

There is a lawful requirement for every licensed premises to make sure that they have an age verification policy relating to the supply of alcohol on their premises.

The Award for Underage Sales Prevention focuses on preventing unlawful sales in age-restricted products.

The UK Bribery Act 2010 came in to force on the 1st of July 2011 making it a legal requirement for all business operating within the UK to ensure adequate... read more

Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health & Social Care Professionals. This session will give you an understanding... read more

This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

You will find out who needs a written statement or contract and what information they should contain. There are processes to go through when a contract is varied or terminated... read more

The course enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to... read more

In this module you’ll learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is... read more

The goal and outcome of this module is to address ways of handling violence and aggression, paying particular attention to those issues relevant to Health and Social Care Professionals.

This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to... read more

The course will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively. The module will... read more

This module will help you to think about restraint: what it means for you and what it might mean to others, and some ideas that could help your practice.