How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what... read more
How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to... read more
Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of... read more
Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful... read more
Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce.
Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present... read more
The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume... read more
The job market continues to change, as does the way we look for work. This course examines the value of... read more
This course is designed for learners who have completed the pre-requisite Lean Process Improvement course, and perhaps have been involved in implementation of its principles in their workplace.
This course is designed for learners who have completed the pre-requisite Lean Process Improvement course, and perhaps have been involved... read more
Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, this workshop will help you do just that... read more
Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence?... read more
An Apprenticeship in Contact Centre Operations at an Intermediate Level (2) is an ideal programme for those that are working at an entry level position within a Contact/ Call Centre... read more
An Apprenticeship in Contact Centre Operations at an Intermediate Level (2) is an ideal programme for those that are working... read more
An Apprenticeship in Contact Centre Operations at an Advanced Level (3) is an ideal programme for those that are working at a supervisory level within a Contact/ Call Centre environment.
An Apprenticeship in Contact Centre Operations at an Advanced Level (3) is an ideal programme for those that are working... read more
The Team Leading Apprenticeship is an ideal qualification for those working in a team leading or supervisory role. The programme covers supporting organisational objectives through a wide range of functions,... read more
The Team Leading Apprenticeship is an ideal qualification for those working in a team leading or supervisory role. The programme... read more
This qualification is designed to provide competence based assessment for staff working in Health & Social Care against the National Occupational Standards for the sector.
This qualification is designed to provide competence based assessment for staff working in Health & Social Care against the National... read more
This apprenticeship covers all things administration, such as communication, organisation, decision- making, interpretation of information and IT skills. The business administration apprenticeship can be contextualised to include specific areas within... read more
This apprenticeship covers all things administration, such as communication, organisation, decision- making, interpretation of information and IT skills. The business... read more
Based upon Senior Healthcare Support Worker Level 3 Apprenticeship Standard, this City & Guilds Level 3 Diploma expects the candidate to already possess the core practical skills and underpinning knowledge... read more
Based upon Senior Healthcare Support Worker Level 3 Apprenticeship Standard, this City & Guilds Level 3 Diploma expects the candidate... read more