This video course describes the agreed ways of working and legislation regarding the recording, storing and sharing of information in health & social care environments.
This video course describes the agreed ways of working and legislation regarding the recording, storing and sharing of information in... read more
In this age of information overload, it can be hard to know where to find good information that you can trust. If you’re doing research for an important project, report,... read more
In this age of information overload, it can be hard to know where to find good information that you can... read more
Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve... read more
Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve.... read more
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But... read more
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who... read more
Your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. However, your management skills... read more
Your management skills are an important part of your success as a project manager, so it is crucial that you... read more
This course is designed for learners who have completed the pre-requisite Lean Process Improvement course, and perhaps have been involved in implementation of its principles in their workplace.
This course is designed for learners who have completed the pre-requisite Lean Process Improvement course, and perhaps have been involved... read more
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager)... read more
Lunch and Learns are a venue to foster sharing and peer learning and are typically aimed at fostering cross-organisation collaboration and communication.
Lunch and Learns are a venue to foster sharing and peer learning and are typically aimed at fostering cross-organisation collaboration... read more
In this workshop, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships
In this workshop, participants will discover that the business of business is making friends, and the business of all sales... read more
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best... read more