Page 20 of 56 for Professional Skills

​Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with?

Your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. However, your management skills... read more

Success comes from understanding how we behave, as well as how we can influence others.

This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.

This course is designed for learners who have completed the pre-requisite Lean Process Improvement course, and perhaps have been involved in implementation of its principles in their workplace.

This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

Lunch and Learns are a venue to foster sharing and peer learning and are typically aimed at fostering cross-organisation collaboration and communication.

​This course is an ideal start for business owners and people new to marketing to learn the basics of Internet marketing.

Body language can make or break our efforts to establish long, trusting relationships. What is your body language saying about you?

In this workshop, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships

This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.

This course will help you teach participants how to create a winning proposal and how to turn it into a dynamite sales presentation.

This course will explain what accountability is, how to promote it in your organisation, and how to become more accountable to yourself and others.

This course will give you the skills and tools to hire successful candidates.

This course will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring

After this course, you will be able to reach more clients and potential clients through your efforts at being an e-mail influencer.

This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling.

Creating an Inclusive Work Community is a course to introduce the importance and elements of safe inclusive workspaces for Transgender persons

Project management is not just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments that are not a... read more

A small marketing budget doesn’t mean you can’t meet your goals and business objectives. You just have to be more creative in your marketing tactics.