Telephone Triage Training

All (11) eLearning (6) More...
Virtual (5)
Call Centre Training - Online Course - CPD Accredited
eLearning
£12.00
Call Centre Training - Online Course - CPD Accredited The Mandatory Training Group
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
44
Qualification
Certificate of attendance/completion
Customer Support – Online Course – CPD Accredited
eLearning
£12.00
Customer Support – Online Course – CPD Accredited The Mandatory Training Group
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Prospecting and Lead Generation - Online Course - CPD Accredited
eLearning
£12.00
Prospecting and Lead Generation - Online Course - CPD Accredited The Mandatory Training Group
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for... read more
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result.... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Telephone Etiquette - Online Course - CPD Accredited
eLearning
£12.00
Telephone Etiquette - Online Course - CPD Accredited The Mandatory Training Group
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Principles of Telephone Triage Training
Virtual
£42.00
Principles of Telephone Triage Training The Learning Enterprise
CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment.
CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation... read more
£42.00
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
  Telemarketing - Using the Telephone as a Sales Tool - e-Book
eLearning
£13.00
Telemarketing - Using the Telephone as a Sales Tool - e-Book Sancus Solutions Ltd
This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling.
This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling.
£13.00
Delivery Method
eLearning
Qualification
Certificate of attendance/completion
Telephone Triage for Frontline & Reception Staff
Virtual
Telephone Triage for Frontline & Reception Staff PMA (formerly Practice Managers Association)
General practice is embarking on a transformational journey. This includes a re-evaluation of the people, clinical resources, processes, deployment of resources and technology -not to mention the mechanisms by which... read more
General practice is embarking on a transformational journey. This includes a re-evaluation of the people, clinical resources, processes, deployment of... read more
Delivery Method
Virtual
Developing the Role of the Prescription Clerk
Virtual
Developing the Role of the Prescription Clerk PMA (formerly Practice Managers Association)
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. More and... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Active Signposting/ Care Navigation
Virtual
Active Signposting/ Care Navigation PMA (formerly Practice Managers Association)
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the... read more
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Effective Patient Encounters
Virtual
Effective Patient Encounters PMA (formerly Practice Managers Association)
Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will move away from a passive role and have a more... read more
Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Taking Minutes - CPD Certified Online Training
eLearning
£36.00
Taking Minutes - CPD Certified Online Training The National Training Academy
This taking minutes online training course is aimed at anyone who takes minutes or notes in meetings. The skills learnt will help you to develop a clear understanding and apply... read more
This taking minutes online training course is aimed at anyone who takes minutes or notes in meetings. The skills learnt... read more
£36.00
Delivery Method
eLearning
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion