Telephone Triage Training

All (14) Face-to-face (5) eLearning (7) More...
Distance (1) Virtual (1)
Principles of Telephone Triage Training
Virtual
£42.00
Principles of Telephone Triage Training The Learning Enterprise
CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment.
CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation... read more
£42.00
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
  Telemarketing - Using the Telephone as a Sales Tool - e-Book
eLearning
£13.00
Telemarketing - Using the Telephone as a Sales Tool - e-Book Sancus Solutions Ltd
This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling.
This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling.
£13.00
Delivery Method
eLearning
Qualification
Certificate of attendance/completion
Non-Clinical Mandatory Training - CSTF Aligned Online Courses - CPDUK
eLearning
£59.99 £35.99
Non-Clinical Mandatory Training - CSTF Aligned Online Courses - CPDUK The Mandatory Training Group
Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.
Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other... read more
£35.99 (was £59.99)
Delivery Method
eLearning
CPD Points
45
Qualification
Certificate of attendance/completion
Call Centre Training - Online Course - CPD Accredited
eLearning
£12.00
Call Centre Training - Online Course - CPD Accredited The Mandatory Training Group
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
44
Qualification
Certificate of attendance/completion
Customer Support – Online Course – CPD Accredited
eLearning
£12.00
Customer Support – Online Course – CPD Accredited The Mandatory Training Group
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Prospecting and Lead Generation - Online Course - CPD Accredited
eLearning
£12.00
Prospecting and Lead Generation - Online Course - CPD Accredited The Mandatory Training Group
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for... read more
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result.... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Telephone Etiquette - Online Course - CPD Accredited
eLearning
£12.00
Telephone Etiquette - Online Course - CPD Accredited The Mandatory Training Group
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Information, Advice or Guidance L2
Distance
Information, Advice or Guidance L2 Humber, Coast and Vale Health and Social Care Workforce Consortium
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Customer service and managing conflict workshop
Face-to-face
Customer service and managing conflict workshop Practice Managers Association
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and... read more
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Prescription clerk workshop
Face-to-face
Prescription clerk workshop Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. More and... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Managing conflict
Face-to-face
Managing conflict Practice Managers Association
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries,... read more
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Introduction to medicines management
Face-to-face
Introduction to medicines management Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Introduction to Medical terminology
Face-to-face
Introduction to Medical terminology Practice Managers Association
A half-day workshop for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates... read more
A half-day workshop for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Taking Minutes - CPD Certified Online Training
eLearning
£36.00
Taking Minutes - CPD Certified Online Training The National Training Academy
This taking minutes online training course is aimed at anyone who takes minutes or notes in meetings. The skills learnt will help you to develop a clear understanding and apply... read more
This taking minutes online training course is aimed at anyone who takes minutes or notes in meetings. The skills learnt... read more
£36.00
Delivery Method
eLearning
CPD Points
1
Qualification
Certificate of attendance/completion