Our Courses

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the... read more

This module focuses on the Business Risks and Governance issues that regularly arise in medical practice, they are often difficult to deal with. We will focus on how to create competitive,... read more

This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety... read more

There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of the NHS and that general practices themselves seem more open... read more

This module looks at the CQC Inspection process and how to deal with them. We will focus on how to create a culture of buy-in within the GP Practice... read more

This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer... read more

Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. More and... read more

Effective Communication skills are among the most essential ones for every professional. We use all types of Communication on a daily basis, and thus it is imperative that we use... read more

Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will move away from a passive role and have a more... read more

Imagine a service in which it’s easier to get to see your doctor or nurse and you get to spend around 45 mins with them in an informal setting. The... read more

Currently, one of the biggest challenges facing virtual teams is how to successfully work within that team. Teams that are geographically dispersed and primarily meet virtually – via webcast or... read more

This web workshop focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will cover employment law in an interactive way with practical guidance... read more

This web workshop will give delegates a clear understanding of both the transactional elements of Clinical Coding and the transformational change it has brought to GP practices. We will look... read more

This web workshop is for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry.... read more

This web workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery. During the workshop, delegates will learn at... read more

This module looks at the fundamental aspects of change management and how to deal with them. We will focus on what change is and how to develop a change management approach... read more

This is the foundation workshop to the PMA programme – a series focused on the business management of general practice – where practice finances and accounting systems are explained in... read more

NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs,... read more

This qualification is designed to enable both existing and aspiring senior managers, working in the operational or strategic field, to develop and enhance their current leadership and management skills.

This is ideal for those aspiring to move into a management role or you are already in a junior supervisory/management position and want to develop your skills further.

This is designed for those already working in an established management role. It is set at a standard suitable for those who are managing teams or projects and are responsible... read more

The PMA delivers a bespoke Business Administration apprenticeship that is contextualised to the Patient Tracking List (PTL) /Cancer Care Navigator Workforce. The Patient Tracking List (PTL) workforce, or Cancer Care... read more

Accurate and effective clinical coding is vital in the primary care sector. By completing this programme, you will be in a position to accurately record clinical decisions and make informed... read more

This apprenticeship covers all things administration, such as communication, organisation, decision- making, interpretation of information and IT skills. The business administration apprenticeship can be contextualised to include specific areas within... read more

This apprenticeship will allow the learner to address the causes of poor health and wellbeing in the broadest sense (causes of the causes).

This certificate is designed to develop an individual for the role of Dental Practice Manager who is responsible for all non-clinical aspects within a practice to achieve excellent patient care,... read more

At the start of the Personalised Care programme learners will select their appropriate pathway, which will ensure the eLearning units are specific to their job role

This is a flexible, online programme ideal for Level 3 and above. A range of formats and learning methods will be included case studies, exercises, worksheets and knowledge checks.

Following the introductory first module, which clarifies what the role entails, all further modules can stand alone and be studied in any sequence to suit the needs of the individual.

The Healthcare Support Worker Level 2 Apprenticeship Standard, this course focuses on the core practical skills and underpinning knowledge and theory to gain competence,

The PMA are delighted to have worked in collaboration with NHS Digital to develop and deliver this training to support NHS Digital’s initiative to roll out the National Data Opt-out

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation's strategy

Based upon Senior Healthcare Support Worker Level 3 Apprenticeship Standard, this City & Guilds Level 3 Diploma expects the candidate to already possess the core practical skills and underpinning knowledge... read more

Senior Leaders are key where there is a workforce to lead, manage and support. The broad purpose of this role is to provide clear, inclusive and strategic leadership and direction... read more

Managing teams and projects to meet a private, public or voluntary organisation's goals. Over an 18-month period, you will focus on building the skills and knowledge you need to be... read more

This programme focuses on issues that regularly arise in medical practice, they are often difficult to deal with. We will cover how manage stress and build resilience into your practice,... read more

The possibilities presented by social and digital media are endless. Our Social and Digital Media web workshop is about achieving effective social media marketing communications for your practice. This web workshop... read more

General practice is embarking on a transformational journey. This includes a re-evaluation of the people, clinical resources, processes, deployment of resources and technology -not to mention the mechanisms by which... read more

This face to face workshop has been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to better manage... read more