PMA (formerly Practice Managers Association)
PMA (formerly Practice Managers Association)

Our Courses

Active Signposting/ Care Navigation
Virtual
Active Signposting/ Care Navigation PMA (formerly Practice Managers Association)
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the... read more
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Business Risk & Governance
Virtual
Business Risk & Governance PMA (formerly Practice Managers Association)
This module focuses on the Business Risks and Governance issues that regularly arise in medical practice, they are often difficult to deal with. We will focus on how to create competitive,... read more
This module focuses on the Business Risks and Governance issues that regularly arise in medical practice, they are often difficult... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Coaching and Mentoring
Virtual
Coaching and Mentoring PMA (formerly Practice Managers Association)
This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety... read more
This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Correspondence management /workflow optimisation- Workshop
Virtual
Correspondence management /workflow optimisation- Workshop PMA (formerly Practice Managers Association)
There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of the NHS and that general practices themselves seem more open... read more
There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
CQC Inspection Framework
Virtual
CQC Inspection Framework PMA (formerly Practice Managers Association)
This module looks at the CQC Inspection process and how to deal with them. We will focus on how to create a culture of buy-in within the GP Practice... read more
This module looks at the CQC Inspection process and how to deal with them. We will focus on how... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Customer & Conflict Management
Virtual
Customer & Conflict Management PMA (formerly Practice Managers Association)
This web workshop session been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer... read more
This web workshop session been developed to support front line staff and other health care professionals in General Practice to... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Developing the Role of the Prescription Clerk
Virtual
Developing the Role of the Prescription Clerk PMA (formerly Practice Managers Association)
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. More and... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Effective Communication- workshop
Virtual
Effective Communication- workshop PMA (formerly Practice Managers Association)
Effective Communication skills are among the most essential ones for every professional. We use all types of Communication on a daily basis, and thus it is imperative that we use... read more
Effective Communication skills are among the most essential ones for every professional. We use all types of Communication on a... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Effective Patient Encounters
Virtual
Effective Patient Encounters PMA (formerly Practice Managers Association)
Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will move away from a passive role and have a more... read more
Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Group Consultations- Workshop
Virtual
Group Consultations- Workshop PMA (formerly Practice Managers Association)
Imagine a service in which it’s easier to get to see your doctor or nurse and you get to spend around 45 mins with them in an informal setting. The... read more
Imagine a service in which it’s easier to get to see your doctor or nurse and you get to spend... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
High Performing Virtual Teams
Virtual
High Performing Virtual Teams PMA (formerly Practice Managers Association)
Currently, one of the biggest challenges facing virtual teams is how to successfully work within that team. Teams that are geographically dispersed and primarily meet virtually – via webcast or... read more
Currently, one of the biggest challenges facing virtual teams is how to successfully work within that team. Teams that are... read more
Delivery Method
Virtual
HR and Employment Issues
Virtual
HR and Employment Issues PMA (formerly Practice Managers Association)
This web workshop focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will cover employment law in an interactive way with practical guidance... read more
This web workshop focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Introduction to Clinical Coding
Virtual
Introduction to Clinical Coding PMA (formerly Practice Managers Association)
This web workshop will give delegates a clear understanding of both the transactional elements of Clinical Coding and the transformational change it has brought to GP practices. We will look... read more
This web workshop will give delegates a clear understanding of both the transactional elements of Clinical Coding and the transformational... read more
Delivery Method
Virtual
Level
Beginner
Qualification
Certificate of attendance/completion
Introduction to Medical Terminology
Virtual
Introduction to Medical Terminology PMA (formerly Practice Managers Association)
This web workshop is for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry.... read more
This web workshop is for those who would benefit from understanding the component parts of medical terminology. An understanding of medical... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Introduction to Practice Management & Performance Management
Virtual
Introduction to Practice Management & Performance Management PMA (formerly Practice Managers Association)
This web workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery. During the workshop, delegates will learn at... read more
This web workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Managing Change- workshop
Virtual
Managing Change- workshop PMA (formerly Practice Managers Association)
This module looks at the fundamental aspects of change management and how to deal with them. We will focus on what change is and how to develop a change management approach... read more
This module looks at the fundamental aspects of change management and how to deal with them. We will focus on what... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Managing Practice Finances
Virtual
Managing Practice Finances PMA (formerly Practice Managers Association)
This is the foundation workshop to the PMA programme – a series focused on the business management of general practice – where practice finances and accounting systems are explained in... read more
This is the foundation workshop to the PMA programme – a series focused on the business management of general practice... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
NHS Pensions Update- Masterclass
Virtual
NHS Pensions Update- Masterclass PMA (formerly Practice Managers Association)
NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to map outcomes onto their own practice – across their GPs,... read more
NHS Pensions are explained in a user-friendly, interactive way. This web workshop will provide practical guidance to enable participants to... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
PMA  – ILM Level 7 Diploma in Leadership & Management
Blended
PMA – ILM Level 7 Diploma in Leadership & Management PMA (formerly Practice Managers Association)
This qualification is designed to enable both existing and aspiring senior managers, working in the operational or strategic field, to develop and enhance their current leadership and management skills.
This qualification is designed to enable both existing and aspiring senior managers, working in the operational or strategic field, to... read more
Delivery Method
Blended
Level
Advanced
Qualification
Nationally recognised
PMA - ILM Level 3 Diploma in Leadership & Management
Blended
PMA - ILM Level 3 Diploma in Leadership & Management PMA (formerly Practice Managers Association)
This is ideal for those aspiring to move into a management role or you are already in a junior supervisory/management position and want to develop your skills further.
This is ideal for those aspiring to move into a management role or you are already in a junior supervisory/management... read more
Delivery Method
Blended
Qualification
Nationally recognised
PMA - ILM Level 5 Diploma in Leadership & Management
Blended
PMA - ILM Level 5 Diploma in Leadership & Management PMA (formerly Practice Managers Association)
This is designed for those already working in an established management role. It is set at a standard suitable for those who are managing teams or projects and are responsible... read more
This is designed for those already working in an established management role. It is set at a standard suitable for... read more
Delivery Method
Blended
Level
Advanced
Qualification
Nationally recognised
PMA Business Admin with embedded Cancer Care Level 3
Blended
PMA Business Admin with embedded Cancer Care Level 3 PMA (formerly Practice Managers Association)
The PMA delivers a bespoke Business Administration apprenticeship that is contextualised to the Patient Tracking List (PTL) /Cancer Care Navigator Workforce. The Patient Tracking List (PTL) workforce, or Cancer Care... read more
The PMA delivers a bespoke Business Administration apprenticeship that is contextualised to the Patient Tracking List (PTL) /Cancer Care Navigator... read more
Delivery Method
Blended
PMA Business Admin with embedded Clinical Coding Level 3
Blended
PMA Business Admin with embedded Clinical Coding Level 3 PMA (formerly Practice Managers Association)
Accurate and effective clinical coding is vital in the primary care sector. By completing this programme, you will be in a position to accurately record clinical decisions and make informed... read more
Accurate and effective clinical coding is vital in the primary care sector. By completing this programme, you will be in... read more
Delivery Method
Blended
PMA Business Administrator Level 3
Blended
PMA Business Administrator Level 3 PMA (formerly Practice Managers Association)
This apprenticeship covers all things administration, such as communication, organisation, decision- making, interpretation of information and IT skills. The business administration apprenticeship can be contextualised to include specific areas within... read more
This apprenticeship covers all things administration, such as communication, organisation, decision- making, interpretation of information and IT skills. The business... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
PMA Community Health & Wellbeing Level 3
Blended
PMA Community Health & Wellbeing Level 3 PMA (formerly Practice Managers Association)
This apprenticeship will allow the learner to address the causes of poor health and wellbeing in the broadest sense (causes of the causes).
This apprenticeship will allow the learner to address the causes of poor health and wellbeing in the broadest sense (causes... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
PMA Dental Practice Manager Level 4
Blended
PMA Dental Practice Manager Level 4 PMA (formerly Practice Managers Association)
This certificate is designed to develop an individual for the role of Dental Practice Manager who is responsible for all non-clinical aspects within a practice to achieve excellent patient care,... read more
This certificate is designed to develop an individual for the role of Dental Practice Manager who is responsible for all... read more
Delivery Method
Blended
PMA Excellence in Personalised Care Certificate
eLearning
PMA Excellence in Personalised Care Certificate PMA (formerly Practice Managers Association)
At the start of the Personalised Care programme learners will select their appropriate pathway, which will ensure the eLearning units are specific to their job role
At the start of the Personalised Care programme learners will select their appropriate pathway, which will ensure the eLearning units... read more
Delivery Method
eLearning
CPD Points
8
Qualification
Certificate of attendance/completion
PMA Excellence in Primary Care Finance certificate
eLearning
PMA Excellence in Primary Care Finance certificate PMA (formerly Practice Managers Association)
This is a flexible, online programme ideal for Level 3 and above. A range of formats and learning methods will be included case studies, exercises, worksheets and knowledge checks.
This is a flexible, online programme ideal for Level 3 and above. A range of formats and learning methods will... read more
Delivery Method
eLearning
CPD Points
8
Qualification
Certificate of attendance/completion
PMA Excellence in Primary Care HR certificate
eLearning
PMA Excellence in Primary Care HR certificate PMA (formerly Practice Managers Association)
Following the introductory first module, which clarifies what the role entails, all further modules can stand alone and be studied in any sequence to suit the needs of the individual.
Following the introductory first module, which clarifies what the role entails, all further modules can stand alone and be studied... read more
Delivery Method
eLearning
CPD Points
7
Qualification
Certificate of attendance/completion
PMA Healthcare Support Worker Level 2
Blended
PMA Healthcare Support Worker Level 2 PMA (formerly Practice Managers Association)
The Healthcare Support Worker Level 2 Apprenticeship Standard, this course focuses on the core practical skills and underpinning knowledge and theory to gain competence,
The Healthcare Support Worker Level 2 Apprenticeship Standard, this course focuses on the core practical skills and underpinning knowledge and... read more
Delivery Method
Blended
Qualification
Level 2 intermediate apprenticeship
PMA National Data Opt-out Programme module
eLearning
PMA National Data Opt-out Programme module PMA (formerly Practice Managers Association)
The PMA are delighted to have worked in collaboration with NHS Digital to develop and deliver this training to support NHS Digital’s initiative to roll out the National Data Opt-out
The PMA are delighted to have worked in collaboration with NHS Digital to develop and deliver this training to support... read more
Delivery Method
eLearning
CPD Points
4
Qualification
Certificate of attendance/completion
PMA Operations / Departmental Manager Level 5
Blended
PMA Operations / Departmental Manager Level 5 PMA (formerly Practice Managers Association)
An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisation's strategy
An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives,... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
PMA Senior Healthcare support worker L3
Blended
PMA Senior Healthcare support worker L3 PMA (formerly Practice Managers Association)
Based upon Senior Healthcare Support Worker Level 3 Apprenticeship Standard, this City & Guilds Level 3 Diploma expects the candidate to already possess the core practical skills and underpinning knowledge... read more
Based upon Senior Healthcare Support Worker Level 3 Apprenticeship Standard, this City & Guilds Level 3 Diploma expects the candidate... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
PMA Senior Leader Level 7
Blended
PMA Senior Leader Level 7 PMA (formerly Practice Managers Association)
Senior Leaders are key where there is a workforce to lead, manage and support. The broad purpose of this role is to provide clear, inclusive and strategic leadership and direction... read more
Senior Leaders are key where there is a workforce to lead, manage and support. The broad purpose of this role... read more
Delivery Method
Blended
Qualification
Level 4+ higher apprenticeship
PMA Team Leader / Supervisor Level 3
Blended
PMA Team Leader / Supervisor Level 3 PMA (formerly Practice Managers Association)
Managing teams and projects to meet a private, public or voluntary organisation's goals. Over an 18-month period, you will focus on building the skills and knowledge you need to be... read more
Managing teams and projects to meet a private, public or voluntary organisation's goals. Over an 18-month period, you will focus... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
Resilience and Staff Wellbeing
Virtual
Resilience and Staff Wellbeing PMA (formerly Practice Managers Association)
This programme focuses on issues that regularly arise in medical practice, they are often difficult to deal with. We will cover how manage stress and build resilience into your practice,... read more
This programme focuses on issues that regularly arise in medical practice, they are often difficult to deal with. We will... read more
Delivery Method
Virtual
CPD Points
6
Social & Digital Media
Virtual
Social & Digital Media PMA (formerly Practice Managers Association)
The possibilities presented by social and digital media are endless. Our Social and Digital Media web workshop is about achieving effective social media marketing communications for your practice. This web workshop... read more
The possibilities presented by social and digital media are endless. Our Social and Digital Media web workshop is about achieving... read more
Delivery Method
Virtual
Telephone Triage for Frontline & Reception Staff
Virtual
Telephone Triage for Frontline & Reception Staff PMA (formerly Practice Managers Association)
General practice is embarking on a transformational journey. This includes a re-evaluation of the people, clinical resources, processes, deployment of resources and technology -not to mention the mechanisms by which... read more
General practice is embarking on a transformational journey. This includes a re-evaluation of the people, clinical resources, processes, deployment of... read more
Delivery Method
Virtual
Zero Tolerance - wokshop
Virtual
Zero Tolerance - wokshop PMA (formerly Practice Managers Association)
This face to face workshop has been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to better manage... read more
This face to face workshop has been developed to support front line staff and other health care professionals in General... read more
Delivery Method
Virtual
Qualification
Certificate of attendance/completion